Refund policy

REFUND POLICY

Last updated: 02/10/2026

60-DAY MONEY-BACK GUARANTEE
We want you to love Nuvelle. If you're not satisfied with your
purchase, you may request a refund within 60 days of your delivery
date.

HOW TO REQUEST A REFUND
Contact us at nuvelleshopp@gmail.com with your order number. Once approved, we'll
guide you through the return process (if applicable) and process
your refund.

REFUND PROCESSING
Approved refunds will be issued to your original payment method
within 5-10 business days. Please note that your bank or card
provider may take additional time to process the refund.

DAMAGED OR INCORRECT ITEMS
If you received a damaged or incorrect item, contact us within 7
days of delivery with photos of the issue, and we'll send a
replacement or issue a full refund at no additional cost.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, opened skincare products may be
subject to additional review before a refund is approved. Please
contact us first — in most cases, we do not require you to return
the product.